Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

pressed wrong button on remote and signed up for a service which I do not want

I had signed up for Sky Sports at £33.99 per month by mistake. pressed the wrong button on the remote I realised my mistake within 5 minutes. never used the service. cancelled immediately. Have been charged. have tried the robo chat but it is useless...

can't enter billing address properly

I have changed cards and need to update it. However I live in a house that doesn't have a number but only a name. For me to be able to continue the form needs a house number. what do I put in?

Unexpected Payments

I have been billed even after I cancelled and switched off auto renew. As a result I need my card details removed from the site and my account deleted. Regards

Resolved! Update payment card page not working

Hi I have tried everything, including reading posts on here. Trying to update card details on the relevant page, you can add the information. But there is no way to update, there’s no confirm button or anything. And no way to tell NowTV to correct ex...

New Customer payment not working

Upfront payment not working when joining

not happy

all want is customer service email address as the live chat is useless no help at all

Final bill not paid after waiting a long time

Hello, I am entitled a refund after my cancellation of my broadband plan. In my account, it says that the money has been paid on the 8th of October. Today it is the 19th and still no money has been received. Bear in mind that I have moved abroad and ...

NowTV stealing?

I had Sports membership for a few months and then I cancelled it. However NowTV went ahead and started charging for entertainment package without my approval. Lost a lot of trust.

Resolved! Charged Twice for NowTV Cinema Pass

Hello, I have 2 NowTV passes (streaming stick not broadband) NowTV Cinema Pass and NowTV Entertainment Pass. The issue is with the NowTV Cinema Pass. On my Account and Previous Billing statement I have already paid for this pass on 17th December 2020...

Resolved! How to cancel my Cinema subscription started by mistake last night

My wife last night was having problems with our broadband service (Virgin) which was manifesting itself on her NOW set top box in error messages. She mistook a restart cinema message from NOW as being a way of sorting out the broadband problem and c...

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