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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Resolved! Payment

None of the payments for any of my memberships have been taken out of my account. There was enough money in my account for the money to be taken. It just says payment failed. If anyones has any information on what has happened. I would be very greatf...

Payment

Just paid through iTunes for entertainment pass I went into my app and it saying there is no payment But going into Apple it says I have got it Activated and payment has come out my bank

Resolved! Billing sudden increase

Using NOW-TV with entertainment pack for £6.99 monthly is a good deal.Anyone know why it's suddenly jumped to £9.99?Without any notification

Resolved! Theft

I posted an article that I'm still waiting for refund where you added movies to my account without authorisation. I've not watched and want my £9.99 back as we didnt order. I've cancelled so no future additions. you've now added entertainment for ano...

Can't create new payment subscription

Everytime I try to subscribe to a new entertainment payment subscription, the screen continues to loop forever with a CORS failure and a partially displayed dialog box. I've tried on multiple systems with the same problem?

fish by • Advocate
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Charged but no service.

I bought a entertainment membership today and was charged for it. As I go to watch a show it says I have no membership although not only was I charged but also the subscription was added to Apple. I’m confused as to why I literally can’t access the s...

Do not wish to watch another month worth

I thought i cancelled my subscriptions a month ago, evidently not as to my surprise I was billed yesterday for boost and hayu, I understand i may not have unsubscribed properly but I do not wish to watch another month's worth of hayu or Now nor have ...

Resolved! Bank payment

Why are now tv taking payment for services 7days before they are due and wondering why they are not being paid, 

Case by • Mentor
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  • 6 replies
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