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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Keeps showing as payment failed

Hi, I have Now Movies, Entertainment and Boost. In January the Movies and Boost payments went through fine, but the Entertainment is showing as payment failed, even though it is the same card.I changed the payment method to paypal, and it shows £1 we...

Wrong Subscription

An email was sent to me with an offer not long after me looking at Sky Entertainment subscription, wanting to whatch Harry Potter. It wasn't made clear of there being multiple subscriptions or what they allow me to whatch and I would like my money ba...

Resolved! Broadband payment changed

I’ve just noticed that my monthly broadband payment Has changed from £23 a month to £32 a month. I’ve had no correspondence to confirm what this changes and why I’m now paying an extra £10 a month when I’m still getting the same service. I am also in...

Membership

Just wondering if anyone can help.I had nowtv with BT then my bt account got cancelled due to moving house, so I purchased entertainment pass on 31st January. Yesterday BT contacted my saying I could get the TV again in my new house, so I got nowtv a...

No Credit

My account details for Entertainment show no credit on my account bu7t payments are being deducted! What enail address can I use to complain about this? 

Payment

I cancelled my now tv membership but there still taking payments iv tried to contact now tv but without success anyone else had this problem? And how did you resolve it 

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