Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Switching prices

I've just made a sport membership last month and yesterday I've seen NOW is giving some kind of discount. I pay 33.00 and now is 20.00. How can I get the discount?

How to remove a device

Hello all, Seems my ex still has my roku stick, and therefore has access to my NowTV content. I've changed the password but it doesn't seem to log her out at all. Has resulted in me not being able to access my own NowTV shows! Has anyone had any ...

Overpayment

I had 2 payments taken out of my account in January this year. Can't get any joy trying to talk to someone about it. Any advice please

Can not pay pass payment

How can I pay for overdue payment.

Still billed for Entertainment Membership

Last month I cancelled my Entertainment Membership, but I just found out today that you have taken out £9,99 again this month. please return the money and make sure that you do not take the money for Entertainment Membership again. Regards, Claus Pet...

I can't access my account

I had my account set-up with a work email address and when I left the company I requested for it to be changed over to my personal email address. When I login to my personal email address it is like I have no packages with NowTV. I no longer have acc...

NOW cinema & entertainment taken from account without being requested

Hey all, I have recently noticed i have been charged for both of these items for months without requesting them....We have not even watched a single movie etc all the months we have been charged, is it possible to request a refund on taken monies all...

just noticed I've been charged again after cancelling my subcription in august

As title says just checked my bank because I saw a NowTV payment come out which is strange because i cancelled it in august of last year and haven't watched or used the app since then but noticed in febuary of this year I was charged for the entertai...

Resolved! What's my phone number

Hi, I'm recently set up an account and I'm trying to find out what my phone number is. How does one go about getting this information as there's nothing that indicates it on my nowtv account. Thank you

What kind of scummy company charges a customer for a non-service?

I tried the NowTV free week trial. They added in a Boost package which wasn't obvious. I cancelled the trial and I'm pretty sure I cancelled all the items. Now I find they are taking £5 a month for a Boost package (The boost is completely useless by ...

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