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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Charged twice for sports

On my banking app I can see that I was charged twice when I signed up for the Sports membership. One transaction went through and the other is still pending. Why was I charged twice and can this be corrected please?

Dlh02 by • Advocate
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Failure to supply service

My service was promised on 1/2 April but is now delayed until 14th. Is there compensation or help in the meantime as I work from home. Why cut off with my previous supplier if they could not cover me?

Lost card- payment failure

Hi, I lost my card that the regular payment comes out of and had it cancelled and ordered. I recieved an email thaty payment was needed for April and overdue but my now account shows as having been paid. The upcoming bill is showing as for May. I upd...

Resolved! Cancelled but still charged

I cancelled the free week if nowtv today. The payment was due to come off tomorrow as it said. But now nearly £25 has been taken from my bank account even after I have cancelled everything.  I've tried to contact nowtv several ways included live chat...

BT Line rental charges

I had my broadband with Talktalk and paid line rental with BT, I have just switched to now broadband package thats says line rental charges are included with the broadband cost but will I still need to pay BT for the line rental too or will my accoun...

BT TV: Can't activate account

I signed up to NOW TV entertainment through the BT package but I'm unable to activate the account. NOW TV recognizes my email address when I try to set the password but I don't receive any email despite trying many times.  I contacted a BT agent but ...

Payments

Hello, I had a free trial for cinema, But I was to late to cancel it! But could you cancel it for my refund please.and this boost item for £5 to be cancelled to. Thanks  [email removed]

Refund

Hello,  I'm looking for a refund. I have emailed your company three times and have yet to get a response.  

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