Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

ive missed a payment how do i pay

i got a new card so i have ajusted my details how do i pay what i owe

Overpayment and Exploitation by 'NOW'

I'm absolutely livid. Now added 'boost' and a 'cinema' membership to my subscription, and have been silently charging me a whopping £23.98 a month since February (9 months!) for a subscription I didn't even know I had. It is impossible to get the 'bo...

Resolved! Can I change my delivery address?

I am a new NowTV customer and I am awaiting delivery of a modem later this month. Can I change the delivery address? I won't be at home on the date of my delivery.Thanks.

Payments

I need to change my payment date

I didn’t buy a sports pass why have I been charged

Hi, I haven’t used a sky sports pass, but I’ve just been charged, why is thisHow do I tell I who accessed my account without my permission?I’ve just reset my password, but how can I get a refund pleasethanks Nick

Still being charged after cancelling all memberhsips on all accounts.

So, I have checked all of the accounts I have with now that are linked to my payment card and none of them have active memberships yet I am still getting a £5 charge a month from NOW on that bank account. Chat bot does nothing to help and there is no...

Why is contacting support so hard with NOWTV?

NOWTV has the world's most useless CHAT BOT and no humans to chat to

I cancelled my broadband but still being charged

I don’t know if this will make sense but I switched to BT from NowTV back in July, I within my 14 day cooling off period where I could cancel without charge. BT did a hand over from NowTV & im now paying £18 a month on BT. But here’s the thing, I’m g...

Payments

There are no payments pending showing on my now account but I'm still being charged

Internet down

My Internet is down and I don't kno why can you help me

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Account & Billing

Discussions

NOW Account Help and Information

GDPR News and Info - 25th May 2018

ive missed a payment how do i pay

Overpayment and Exploitation by 'NOW'

Resolved! Can I change my delivery address?

Payments

I didn’t buy a sports pass why have I been charged

Still being charged after cancelling all memberhsips on all accounts.

Why is contacting support so hard with NOWTV?

I cancelled my broadband but still being charged

Payments

Internet down

Broadband Price Increase

Overcharged for two services and can't contact cus...

Broadband recontract

Is it possible to chat to a real person?

charged 21.00 a month but no record of this on my ...

New Members