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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Trying to purchase membership error

I tried to purchase the NOW Entertainment membership, however i received the notification that i had paid although no money was taken from my account and it told me there was an error. It told me to try again, which gave me the same message. Please h...

Daisy by • Advocate
  • 489 Views
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Sports Package

HeyI have signed up for a 6 month package @£25 per month. The renewal date in 15 Feb. If I cancel now will I have access till 15 Feb and pay £25 and that is that. The package said cancel anytime but not sure if that is cancel at anypoint or cancellat...

Now TV Payment date change

I have all my bills come out on the 1st of the month and I wanted to see if anyone knew how to change the date NOW TV comes out my account?

ScoWils by • Newbie
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Why can't I see bills?

Impossible to see bills in my account, "No recent transactions" / "No upcoming payments".I've been a customer for about a year and a half and never have been able to see bills - but definitely getting charged and an internet connection!Anyone else ha...

liamt86 by • Advocate
  • 439 Views
  • 1 replies
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Full refund

Hi Community, Does anyone know how I would initiate a refund on the Day Pass + Boost?I haven't touched it/activated it/done anything with it since purchase (purchased less than an hour ago) and therefore entitled to a full refund as per the Consumer ...

Hrmurph1 by • Advocate
  • 398 Views
  • 1 replies
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Unknown charges when ordering the broadband service

HiI just ordered the broadband only service and right now just got my hub delivered and ready to be set up. The thing is I got charged with £20 and £9.99 the day I ordered it and today (activation day), I got charged with another £21 (which is the ri...

Ahby by • Advocate
  • 440 Views
  • 1 replies
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Payment card

I can't add my payment card as I don't have a house number and it doesnt let me submit my billing address without a house number.

CB1 by • Newbie
  • 560 Views
  • 2 replies
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