Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Automatic Renewal not authorised

I've cancelled my subscription a month ago, during the cancellation period but somehow it was automatically renewed not even sending an email of confirmation. I've done this so many times and I'm really disappointed with the NOWTV team. Please, I wan...

Sportsday membership

I’ve been billed for a sportsday membership that I did not request

Payment gone up without notice.

Has anyone else had their broadband cost gone up without notice? I was paying £24 one month now it's £43?

Took my money didn’t revive membership

I paid for the £34.99 sport membership and they’ve taken the money out of my bank but I haven’t received my membership and cannot access any channels

Account cancelled without notice

Good afternoon.I tried to watch the F1 this morning however when i tried to use the app, it says i didnt have a membership. I have a sky sports membership package, which i renewed a couple of months ago. I checked on the website and it showed i had...

Charged money don’t know why!

Hi everyone. I’ve never posted on here but I’m stressed ! I’ve been charged overall £60 by [email removed]. It’s all via paypal.I was charged £12 on 26th December £6 on 26th February£6 on 28th Febuary£6 on 26th march£6 on 27th march£6 on 26th april...

Complaint about NOW TV subscription

Hi NOW TV,I am writing to complain about my NOW TV subscription. I signed up for a 6-month subscription on 25th April 2023, but I am now trying to cancel it and I am being refused a refund.I am entitled to cancel my subscription within 14 days of sig...

Refund for Absent Content

Dear SkySports,I recently purchased a monthly subscription for the services that SkySports provides, however, I was unaware that not all Premier League games would be streamed on the platform. I have only had the subscription for roughly a week, and ...

Complaint

I have been charged for a membership for the past few months which I don’t have. I have been in touch with nowTV every time I see the payment go out of my bank. Today finally I manged to speak to someone online through the online chat to than come to...

Payments

How do I speak to someone? I need to change the date payment is taken each month and it looks like I am being billed for the tv service I didn’t sign up for I only signed up for broadband. Please can someone get help me with this? I tried the help ce...

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