28-01-2023 18:03
I signed up for monthly pass access for Formula1 which was costing me approx. £10 a month.
checking my bank account, NowTV is now charging me £33.99 for a sports subscription, plus another £5 a month for “boost”. I did not sign up for either.
who do I call for a refund ??
28-01-2023 19:19
You can’t call anyone unless your billing is through BT. There is no number for TV memberships the phone number is reversed for broadband customers only.
The £10 offer is NOT permanent and when that deal finishes you’ll have went up to full price which just now is £33.99. Also most offers on the website do include a week free trial of boost, then after the week it’s £5 unless cancelled and this is indicated on the website.
https://www.nowtv.com/sports-purchase
To stand any chance of a refund you need to go onto live chat. Which is accessed by clicking “chat online” within the green box. Don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Or email support using the address in the below picture.