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Dannidoodle
Advocate

Unauthorised payment

My bill was paid on the 23/05/23 so now isn’t due till 23/06/23 but money for the next bill has just been taken from my bank account today 31/05/23 and it was the last bit of money I have. Please can someone help?

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Dannidoodle 

Bill for what?

As NOW offer 2 completely different products and are handled in different ways.

TV or broadband?

FYI that I do not work for NOW, just a NOW customer trying to help
Dannidoodle
Advocate

Sorry, was meant to put broadband. My bill is usually £17.99 a month but it was £25 on the 23rd and another £25 has been taken today.

gavs82008
Legend 5
Legend 5

@Dannidoodle 

For broadband you will need to call the broadband team. 

https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412485
 

 

FYI that I do not work for NOW, just a NOW customer trying to help