cancel
Showing results for 
Search instead for 
Did you mean: 
Railey
Advocate

Unable to cancel subscription for years

Now TV our right refuse to cancel my subscription, although I have spoken to their representatives many times. 

 

Years I have been paying for a service I do not want. By rights I should be refunded hundreds of pounds. 

 

I do not expect a refund as they won't even be decent enough to cancel the subscription. Be wary of setting this service up for anyone, but especially someone older as they will be paying for now TV for the rest of their lives. 

 

This is a terrible way to run a business, but I'm sure it's very profitable. 

 

They really are not to be trusted. You have been warned. 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Railey 

Not sure how you are unable to cancel your subscription. 
Since NOW offer both TV and broadband I can only assume your talking about TV?

Have a look at the codes of practice on how to take the complaint further.

https://help.nowtv.com/article/codes-of-practice

It most certainly won’t get looked at on here I’m afraid as the forum is designed for customer to customer interaction with some staff posting on certain posts.

FYI that I do not work for NOW, just a NOW customer trying to help
chilli2
Elite

If you want to cancel any of the TV services it is simple, at the top of this very web page you will see "My Tv My Account and Help Where it says My account click on manage account and from there you will be able to find your way to the account settings and cancel

simple to sign up simple to cancel