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Belinda
Advocate

Subscription paid but not recognised

I renewed my membership today via Apple Pay (Now TV Entertainment) which had been working perfectly for the first month. The money is showing as having gone through in my bank account but when I try to view programmes the renew membership box comes up again!  I've tried switching my phone off, signing out, changing my password but it still doesn't recognise that I've paid anything. I've also tried on my pc too but here although I'm logged in I don't appear to have any past payments showing at all.  The settings on my iphone subscription shows that I have subscribed and will renew on 21 February but I'm just stuck!  Any thoughts please as desperate to get back to final series of The Sopranos!! TIA

 

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Accepted Solutions
redchiz1
Expert 3

Re: Subscription paid but not recognised

Did you originally sign up to NOW TV via Apple and are you paying your subscription via them?

View solution in original post

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7 Replies
redchiz1
Expert 3

Re: Subscription paid but not recognised

Did you originally sign up to NOW TV via Apple and are you paying your subscription via them?

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Belinda
Advocate

Re: Subscription paid but not recognised

Yes I did.

 

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redchiz1
Expert 3

Re: Subscription paid but not recognised

OK, well I don't know the exact terms of service there, but I am sure you will now check if you haven't already!

Billy
Newbie

Re: Subscription paid but not recognised

I’m having the same problem on Apple TV .. still the same pop up message appears to purchase the entertainment membership despite payment went successful .. I did try to purchase again but  it shows “you are already subscribed” with an error message  “something went wrong”.

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gavs82008
Legend 5
Legend 5

Re: Subscription paid but not recognised

@Billy @Belinda 

Head onto live chat and see what the situation is if they can help.

Just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Shabalabadeeda
Observer

Re: Subscription paid but not recognised

I too have had this problem since last month. My subscription was active and paid through AppleID but Nowtv not seeing it but when I try to subscribe again, now tv then tells me I have a subscription and then loads and says payment failed. I have the receipt email from Apple and have now paid for 2 months and not been able to watch anything. 

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gavs82008
Legend 5
Legend 5

Re: Subscription paid but not recognised

@Shabalabadeeda 

Use the post directly up from yours to speak with staff at NOW to get it sorted.

FYI that I do not work for NOW, just a NOW customer trying to help
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