Sports subscription removed

[justaname]

I signed up for a 6 month sport subscription offer at £14.99 per month just over a month ago, I've just signed in to watch a football match and my membership seems to have been removed. I just get offered full price deals. 

Does anybody have any idea what the issue could be and how it can be resolved? Would like to take advantage of the offer I was originally sold. 

[gavs82008 · Accepted solution]

@justaname 

See this thread.

https://community.nowtv.com/t5/Account-Billing/Didn-t-request-sky-sports-cancellation/td-p/615815

[justaname]

Thanks for the quick response. For some reason the page quickly flashes and then removes content, leaving me with a blank page. Do you know if anyone else has had that issue before? 

[gavs82008]

@justaname 

Normally I haven’t had any issues getting to live chat. 

To ask a dumb question, have you rebooted your device?

[Sean]

I am having the same problem. When I try to use live chat I get to the third tab “your options” but it doesn’t display any options

[gavs82008]

@Sean 

That said I just had to restart my iPad to get into live chat 😐

[justaname]

I restarted my device and tried multiple browsers. In the end I found that it only worked for me when I was logged out.