Sport package deal

[Rob1]

I got offered to have a month sports for £22 a today they’ve took out £36 ? 

[redchiz1]

We are just customers like you here so at best can only speculate about how this might have occurred. Having said that, all such offers are time limited and it may be that you have just reached the end of the offer period? NOW don't handle queries on the community, so click on the green Chat online button near the top of the page here and an agent will be there to assist. 

[gavs82008]

@Rob1 

You say that you got the offer, but to ask the daft question, did you absolutely take up the offer and apply it to your account?

As mentioned by @redchiz1 you need to speak to staff via live chat to sort it out. 

[PaulNormanUK]

A link to the offer would have been helpful.