Renewed account cannot see new order

[Kfox9]

We moved from our old address and cancelled our Now broadband a week before the move.  We have called to renew the services and we are being sent a new hub and we plug in and wait for the services to go live on our chosen date.

We received an email summarising and also within the email it said setup account (we already have our existing account).

On my existing account I cannot see in the 'orders' section my new order to track/see the progress.  Does anyone know how to overcome this, we don't want to setup a new email address we want to use our existing account.

Any advice appreciated 

[gavs82008]

@Kfox9 

Have you called the broadband team again?

[Kfox9]

@gavs82008 Not yet, I will give them a call again to explain and hopefully they will merge it under my current account. Thanks

[RoyB]

@Kfox9 

Bit late now for you to learn this , but Now have a service for moving your broadband to a new address, without any need for cancel/reapply:-

https://help.nowtv.com/article/how-do-i-move-now-broadband-to-my-new-home

But I mention this so anyone else chancing on this thread will know what the recommended procedure is.