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Anonymous User
Not applicable

‎09-05-2022 7:50

Payments

Hi I’ve been charged twice on my bill how do I get a refund?

0
3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎09-05-2022 8:54

@Anonymous User 

What have you been charged? 

Did you take a free trial that included cinema and entertainment at £9.99 each? 

 

As we are only customers like yourself we won't be able to help apart from giving you links to get talking to staff at NOW. 

FYI that I do not work for NOW, just a NOW customer trying to help
0
Anonymous User
Not applicable

‎15-05-2022 17:04

In response to gavs82008's comment

Hello - i also have been double charged on set up fees and although i was told i would receive a refund, this has not happened as yet.  Does anyone have an email or link i can get in touch with Now TV broadband? 

 

The online help and contact info is just circular!  Thanks for your help!

 

 

 

0
gavs82008
Legend 5
Legend 5

‎15-05-2022 17:09

In response to Anonymous User's comment

@Anonymous User 

Number for the broadband team is below.

https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412485
FYI that I do not work for NOW, just a NOW customer trying to help