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EJNeal
Observer

Payment

None of the payments for any of my memberships have been taken out of my account. There was enough money in my account for the money to be taken. It just says payment failed. If anyones has any information on what has happened. I would be very greatful for any information. Thank you in advance.

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gavs82008
Legend 5
Legend 5

Re: Payment

@EJNeal 

Try updating your payment details?

 

Even if it’s the same card.

 

I had the same issue last week and when I inputted the same card details it went through.

FYI that I do not work for NOW, just a NOW customer trying to help

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3 Replies
gavs82008
Legend 5
Legend 5

Re: Payment

@EJNeal 

Try updating your payment details?

 

Even if it’s the same card.

 

I had the same issue last week and when I inputted the same card details it went through.

FYI that I do not work for NOW, just a NOW customer trying to help
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EJNeal
Observer

Re: Payment

Thank you, I have just tried and it worked. Thank you so much 

gavs82008
Legend 5
Legend 5

Re: Payment

@EJNeal 

It’s very odd and doesn’t happen often and when it does your stick trying to figure out what the smeg caused it. Think it’s just sometimes a random glitch. 

FYI that I do not work for NOW, just a NOW customer trying to help
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