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Kevin1875
Mentor

Payment

my last payment never came out a few days ago. All it says is we couldnt take your last payment. No other explanation.  Plenty money was in the acc. All i want to do now is MAKE the payment but theres nowhere you can do it

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5 Replies
gavs82008
Legend 5
Legend 5

Re: Payment

@Kevin1875 

TV or broadband?

FYI that I do not work for NOW, just a NOW customer trying to help
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gavs82008
Legend 5
Legend 5

Re: Payment

@Kevin1875 

If it’s for TV try updating your payment details?

 

Even if it’s the same card.

 

I had the same issue last week and when I inputted the same card details it went through.

FYI that I do not work for NOW, just a NOW customer trying to help
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Kevin1875
Mentor

Re: Payment

tv. like the streaming. theres a big thing in red that says it and that
theyd try n take it tomorrow. but that was 5 days ago and theyve no took it
back out yet

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Kevin1875
Mentor

Re: Payment

ah right ok thanks mate ill try that
i tried to get to someone in a live chat. but its impossible eh ha
gavs82008
Legend 5
Legend 5

Re: Payment

@Kevin1875 

Will give you the link to live chat, but worth noting I had the same problem and they couldn’t resolve it. 
Only when I decided to update the payment details with the same it worked.

FYI that I do not work for NOW, just a NOW customer trying to help
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