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Nikos
Advocate

Payment from other account

Hello,

I close my old acount and open a new one (bank account). No payment was taken this month. I don't have internet now. What I am doing ?

 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Nikos 

To close your other NOW account.
https://help.nowtv.com/article/make-a-data-request

As far as your current NOW account, you need to speak with staff and its not on here. Make sure to be signed in for the call centre info.
https://help.nowtv.com/get-in-touch/now-broadband-calls/making-a-payment

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Nikos 

If you were paying for Now Broadband on a card associated with the closed bank account, then that card would have ceased to work.

If you didn’t give Now your new details, then they would continue to try to take payment from your old card.

When this failed after several attempts, they will have pulled the plug on your broadband access.

That’s where you are now.

Contact Now Broadband, give them new and valid card details, and they should reinstate your broadband for you.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.