I moved my Now TV broadband when I changed properties. This became so convoluted over the phone I regretted it, but overall Now TV has been good so tried to stick it out.
They said 7 days after my activation, I'd need to call them up again to get my offers reapplied to my bill. This already makes no sense but I do this, and they say yeah everything's fine, your bill will be £23 for the next few months then increase once your offer runs out. That's fine.
They then bill me in January £47.92 (£22+£25.92). I can't get through to anyone and my bank fortunately reverse the payment when I show them my bill is meant to be £23, and the fact it's been overcharged.
When I get through to NowTV eventually, they offer no information at all on why they they did this and say don't worry we'll refund you £1.71 in February because you've overpaid, isn't that nice? 🙂
I explain I have not paid their incorrect bill, and it has been reversed. They insist I have paid because their system says I have, and tell me to go away until February and see if anything goes wrong.
Well today it went wrong. Today is the day I should be refunded £1.71 according to NowTV who still insist I have paid that incorrect January bill. Instead they have turned off my broadband entirely, and none of their help pages or numbers are directing me to someone who can help.
I manually paid their (still incorrect) bill of £25.92 when I should pay £23. And now I wait for that £1.71 refund still as it's an overpayment.
Still... no WIFI and no way of communicating with anyone.
