I chose an ‘offer’ of Now Cinema for just £6/month. “Add Entertainment for just £7/month’. Great!, I thought, I can get a month of Now entertainment for £13! (Add a free week of BOOST as well! More on that below). So, I’ll get a month of that… Sign up the usual, check the boxes as per usual. What WASNT clear or advertised ANYWHERE other than deep in the external page of the T&Cs is that I’m agreeing to pay this for six months. Now I cannot cancel. PLUS without the SUBSCRIPTION of BOOST for even more money—I get advertisements! Advertisements on a paid service (that alone is an absolutely shocking). Absolutely atrocious, diabolical.
What the advertisement should say is NOW TV CINEMA £36 for 6 MONTHS. Or Now TV Cinema £6/month (minimum 6 month contract). But, it doesn’t. And you know why. You know exactly what I’m talking about. It’s deceptive, and I’d never touch Now TV or Sky services with a twenty-foot bathe pole in the future. And before the apologists for this multi-billion dollar company begin scoffing that I should have read the T&Cs… who does that, do you? Do you read pages and pages of small legal text before you sign up for a TV subscription service? Who isn’t used to checking the box to agree to use a service?
Additionally, I cannot find a phone number to talk to a human, and chat operator was arrogant, unhelpful and did a great job at earning his minimum wage defending a multi-billion dollar company. If there’s even the slightest ambiguity or deception involved—you know there’s something wrong (they could’ve added three more words to the advertisement, that’s all). I’ve never had a single unresolved issue with Netflix.
If anyone knows of a phone number where I could speak with someone helpful, I’d be very much appreciative.
