23-11-2022 12:10
Hi
I've been a NowBB subscriber for about 8 months now and *not once* have you taken my payment on the due date, instead sending me an arsey email demanding payment. My details are correct, I've checked them several times! I've even used a different card with no luck. Totally unacceptable and causes me needless hasle.
Also...
The WiFi reception from your router is sh*te. I've used other providers equipment with absolutely no issue, getting a strong signal in every room in my home.
And...
Intranet speeds are, on occasion, slow and often drops out.
Appalling and I'll be off ASAP.
23-11-2022 14:36
@Anonymous User
Just to follow-up from @redchiz1 no staff will see or post on your thread. If they do they will direct you to broadband support by calling the support team.
If you do a search on the forum you will see countless threads with the contact numbers for NOW broadband support, you will also see many threads like yours complaining about the Wi-fi.
Have you tried splitting the bands? Which should improve the speed however.
https://help.nowtv.com/article/improve-broadband-speed
You should really be calling the broadband team to get your payments and speeds sorted. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1