My latest bill

[John88]

My latest bill has risen from £23.50p (November) to £38.50p (December). Surely I should have received prior notification that my monthly fee was being increased, in order that I could look for an alternative provider. 

[gavs82008]

@John88 

You aren’t talking to staff and never will for broadband account issues. 

To me it sounds like the end of the 12 month discounted rated. Which is NOT a lifetime discount.

Call the broadband team to renew your contract. Make sure to be signed in to see the number.

https://help.nowtv.com/get-in-touch/now-broadband-calls/renewing-my-contract