25-11-2021 9:49
You have charged me 3 times and took almost all my money.
I have been charged twice at 9.99 and charged 5.00 for the boost that I didn't want In first place and I want my money back. You have no right taking multiple payments like that.
I should have only paid 9.99 after my free trial.
Refund me immediately or ill report to my bank that this is fraudulent.
25-11-2021 13:17
@Anonymous User
This is a customer to customer forum, saying “you” multiple times won’t have any effect whatsoever.
So first step, change your password and ensure you force a log out of all your devices.
https://help.nowtv.com/article/change-password
Secondly put a payment PIN on your account.
https://help.nowtv.com/article/change-payment-pin-parental-pin-settings
Thirdly, make sure there are no duplicate accounts with your payment details.
https://help.nowtv.com/article/find-an-account
Fourthly, make sure said memberships are cancelled
Then head onto live chat and explain the situation, just make sure to click “chat online”.
https://help.nowtv.com/article/how-to-submit-a-complaint