05-06-2022 12:08
I try to make payment to take out the broadband and once I enter my details it asks to verify through bank app which I do. After that the website returns this error "Something’s not right, please try again."
This is not a bank issue as I have paid with a different site using the same method with verification and it went through no problem (directly after)
is there another way to set this payment up? have tried another browser
05-06-2022 15:46
I have had the same problem today, however my bank has now stated that the payment of £5 has been taken from my bank account. Now I cant see if the order has been placed with the £5 being paid. Am I now going to have to re-do order with another account and pay another £5??
05-06-2022 16:52
@Anonymous User @Anonymous User
Best option for you both is to call the broadband team.
https://help.nowtv.com/get-in-touch/now-broadband-calls/making-a-payment
NOW Broadband Members can call us 8am–8pm, 7 days a week.
06-06-2022 6:45
very annoying, i think if you don't have email then it's not confirmed
the deal has expired now too