I,ve been charged for cinema

[carolinedigby20]

I have normal membership. £6.99   I have just been charged an extra £9.99 for cinema which I did,nt ask for .

I tried to contact NOW through a chat box , like talking to a toddler    how do i get a refund ?

[gavs82008]

@carolinedigby20 

Sounds like you took out the 6 month entertainment saver which comes with free trials of cinema and boost. They are then charged £9.99 and £6 a month unless cancelled.

What you were doing is the ‘Get help quicker’ which is a bot. You want live chat to speak with staff. Which is accessed by being signed in and using the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

[carolinedigby20]

Thanks for that . Now are a bit sneaky , I didn’t realise. I tried the bot service , useless so kept trying and eventual got a refund. Thanks again