10-02-2024 15:04 - edited 10-02-2024 15:05
Sure, if you approach the right people, but we on this customer to customer community are not them 😢
The following link leads you to direct contact with Now (via a tiny green circle with a v in it, so keep your eyes peeled for that when you have made your initial choices):-
https://help.nowtv.com/article/how-to-contact-now
Avoid ‘Get Help Quicker’ there; the Nowbot, while it means well, doesn’t know its own limitations, and it won’t help you once you get to this stage. Also, don’t choose Request a Refund, even if that is what you want, as that will only deliver you to the Nowbot; pick something else.
Might take more than a minute, though 😛
11-02-2024 10:16
To echo what @RoyB said.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for