13-03-2024 15:02
When you cancelled, did you get email confirmation of the cancellation?
If not then you didn't follow the cancellation process to the end.
You need to speak with staff via live chat. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership