24-01-2021 8:52
Hello everyone,
Long story short; broke up with my partner and we used to watch NowTV together at theirs, turns out I'm still signed in at theirs. I have since changed my password and removed it from my device list but it keeps coming back. Why is NowTV allowing the account to be used after a password change and removal of the device?
Is there any way to force a sign out?
Thank you.
Solved! Go to Solution.
24-01-2021 9:03
@Anonymous User
This link will give you some indication how to log out of all devices when changing your password.
https://help.nowtv.com/article/how-to-change-email-address
To save you having to sign out of all your devices manually, you can force a logout from any devices you're signed in to. To force a logout, reset your password and when you get to the Manage permissions page, select NOW TV and click Remove.
14-09-2021 20:58
Correct - this does NOT work. I forgot to log out of the TV app on the LG TV at a holiday rental before I left and so I changed my email AND password on account and removed NOW TV etc when I got home.
However, when I went to log on to my own app on my LG TV, it went in no problem - did not ask me to sign in again.
After that, I followed the advice re the 6 devices max. I had to find enough devices to log in to and play something on to bump the holiday rental TV off the list! It's a total nightmare and whilst I see it's bumped off the list, I have no idea if it actually worked.
Why is it so difficult to remove devices on NOW TV when any other entertainment app makes it so simple?