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yen1
Advocate

Hi I am trying to change my email address as my old one is no longer active

Ive been to my account but cant seem to find a way in

1 ACCEPTED SOLUTION
RoyB
Legend

@yen1 

https://help.nowtv.com/article/how-to-change-email-address

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

View solution in original post

9 REPLIES 9
RoyB
Legend

@yen1 

https://help.nowtv.com/article/how-to-change-email-address

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
yen1
Advocate

@RoyBhi but they are sending a link to chnge my email address to my old email address which is not active

Jayach
Elite 3

@yen1 

From the page @RoyB posted, it says: 

Screenshot 2024-02-28 163040.png

And the get in touch button takes you here:

https://help.nowtv.com/get-in-touch

 

yen1
Advocate

@JayachOk thanks for your time i'll do that

yen1
Advocate

@Jayach 

@Jayachok thanks for your time

yen1
Advocate
gavs82008
Legend 5
Legend 5

@yen1 

To follow up from @Jayach you want Live Chat which is accessed using the ‘How to get in touch’ drop down on one of the selections.

FYI that I do not work for NOW, just a NOW customer trying to help
yen1
Advocate
yen1
Advocate