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Kim1
Advocate

Help with charges

I am suddenly getting 3 bills , boost  cinema and entertainment.  I used to pay for one and I think I got everything I needed.  Do I need all 3 ?

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Kim1 

Depends if you use all 3 memberships as they are completely separate memberships.

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

5 REPLIES 5
gavs82008
Legend 5
Legend 5

@Kim1 

Depends if you use all 3 memberships as they are completely separate memberships.

FYI that I do not work for NOW, just a NOW customer trying to help
Kim1
Advocate

Thank you for your kind help 

Kim1
Advocate

Thank you for very kind reply 

RoyB
Legend

@Kim1 

If you want to watch movies, you need Cinema;

if you want to watch TV programmes, you need Entertainment;

If you want any of;

to watch in Full HD;

to have 5.1 surround sound instead of stereo;;

to watch On Demand programmes without adverts;

to watch on up to three devices at once, rather than just one;

then you need Boost.

Work out what you do and don’t want, and cancel any of the three memberships you don’t need.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Kim1
Advocate

Thank you,  I appreciate your detailed reply and kind help