14-04-2024 9:39 - edited 14-04-2024 9:43
See if the FAQ's in these two NOW Help articles in the link below answers your question.
Not sure on your post if you are switching from BT to NOW or vice versa.
Hopefully the two links will point you in the right direction on what needs to be done.
https://help.nowtv.com/article/how-do-i-switch-to-now-broadband