Cool off period

[karena_O]

I didn't realise I was getting now Tv via EE.

 I signed up today and have cancelled within the hour. Please can I have a refund as I'm well within the cool down period?

[gavs82008]

@karena_O 

You need to speak direct with EE about that as they will be billing you. 

[karena_O]

@gavs82008Thank you.  I think I've confused things. My husband has a package with EE including Now Tv. I didn't realise so signed up directly with Now tv today. I'm trying to cancel in the cool down period otherwise we'll be paying twice. I can't get to talk to anyone directly. It's so frustrating 😫 

[gavs82008]

@karena_O 

As right I get you now, sorry misread your post. 

You want live chat to speak with staff. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership