Charged for a service i did not choose

[Fedupwithbots]

Hi All

I recently came back to NOW after many years away, i took up the the 6.99 deal for 6 months on the entertainment package. That was on the 3rd November, today the 10th i find that i have been billed 9.99 for cinema and the boost is now active and this was going to charge me 6.99 tomorrow. I have cancelled both of these additions, but i am now down 9.99

I Have tried to sort out a refund online and it appeasrs that i cannot talk to a real person, so iahd to use "THE BOT", if this is AI we are safe. 

This my transcript 

NOWBot (10/11/2023, 20:02:01): I understand you are looking for a refund.
NOWBot (10/11/2023, 20:02:03): I just need a few more details so that I can help you.
null (10/11/2023, 20:02:10): i have been charged for cinema and boost had also appeared as active on my account. I have not requested these, i have cancelled both but i want a refund for the 9.99.
NOWBot (10/11/2023, 20:02:11): Sorry, I didn't understand that.
null (10/11/2023, 20:02:52): i have been charged for cinema when i never choose that option
NOWBot (10/11/2023, 20:02:53): Sorry, I didn't understand that.
null (10/11/2023, 20:03:12): what do you understand
NOWBot (10/11/2023, 20:03:13): Sorry, I didn't understand that.
null (10/11/2023, 20:03:25): can i talk to a real person
NOWBot (10/11/2023, 20:03:27): Sorry, I didn't understand that.
null (10/11/2023, 20:03:46): this is a waste of time.
NOWBot (10/11/2023, 20:03:48): Sorry, I didn't understand that.
null (10/11/2023, 20:03:56): help me
NOWBot (10/11/2023, 20:03:57): Sorry, I didn't understand that.
null (10/11/2023, 20:04:28): i have been charged for a service i did not choose
NOWBot (10/11/2023, 20:04:29): Sorry, I didn't understand that.
null (10/11/2023, 20:04:43): good bye
NOWBot (10/11/2023, 20:04:45): Sorry, I didn't understand that.

So could some kind real human on here please let me know what I am supposed to do in this situation so I can get my money back.

Thanks all in advance

[redchiz1]

To bypass the bot and talk to a human click on the green Chat online button near the top of the page here. It looks like you signed up to a bundled offer without carefully checking all the details. You won't get a response from NOW on here.

[Fedupwithbots]

Hi Thanks for the reply

I signed up to entertainment only, and was charged for 6.99 on the 3rd of November, and then charged 9.99 today for cinema. If i had signed up for the full package at the time i would have been charged the full amount on the 3rd November. I realise that i would not get a response on here, although their system does seem to push you towards the community, i just needed to find a means to communicate with a real person. So hopefully i can now do that using the link you have supplied, thank you.

[redchiz1 · Accepted solution]

No worries. They often bundle in a free/trial period along with other offers. Do let us know how you get on.

[Fedupwithbots]

all sorted thank you, did not get an actual refund just a credit against my account, so thats perfectly fine.

thanks again

[redchiz1]

Good to hear, nice one.  🙂

[Damian2]

Hi.

I have exactly same issue.. I have took up the the 6.99 deal for 6 months on the entertainment membership in the September and  yesterday I have noticed that   I have been   billed for Cinema and boost  as well.

[gavs82008]

@Damian2 

All offers on the website come along with boost as a 7 or month free trial. They do seem to be pushing for both cinema and entertainment memberships to be shoved in there. In my view just merge them already so it's a single offering outside of Hayu and Sports. 

Play the cancel game and you will get some good discounted rates. Which is why I am paying £3.99 for cinema and £2 for boost a month just now.

[Chris15]

I have the same problem. How did you get a credit/refund. The chat box just keeps replying it does not understand 

[gavs82008]

@Chris15 

You want live chat. Make sure to be signed in and use the 'How to get in touch' drop down.

https://help.nowtv.com/get-in-touch/tv/vouchers-and-offers