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A92
Newbie

‎16-02-2024 11:52

Charged for NOWTV Cinema without signing up

Hey all,

I just received an email from NOWTV telling me that I had ordered the cinema membership. However, I didn't place this order and after double checking the account I actually hadn't logged in since Feb 2nd.

Is there a way of cancelling and receiving a refund on this?

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎16-02-2024 12:20

@A92 

Did you take the entertainment offer on this part of the site?
https://www.nowtv.com/offers

If yes then you definitely took up the 7 day free trial of boost and cinema which is then £6 and £9.99 unless cancelled. This is clearly stated in the offer and the T&C.

For any chance of a refund you need to speak with staff via live chat. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

FYI that I do not work for NOW, just a NOW customer trying to help
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