Cancelled account failure

[SR]

My account was cancelled, so I thought, back in  Oct 2020, but turned out I was still being charged. I moved out of the country then and just recently regained access to my UK bank account to find the charges. Looking to see if I can get reimbursed for the unused months and get my account actually cancelled?

[redchiz1]

Is this for broadband, or TV? For the former call 0330 041 2518; for the latter it's live chat, click here and then straight onto the green Chat online button near the top of the page. 

[SR]

For TV. Thank you

[redchiz1]

No worries. Did you get it sorted?

[SR]

I haven't. I can't seem to be able to talk to anyone with NOW. It just keeps leading me back here. There is no phone number or email or customer care link. 

[gavs82008]

@SR 

the way to get in touch for TV you need to speak to staff via live chat. Which @redchiz1 already outlined in their first post to you.

 live chat, click here and then straight onto the green Chat online button near the top of the page

[gavs82008]

@SR 

This is a customer to customer forum so you won’t get any refunds posting on here. Use one of the methods for whatever service your referring to in the post by @redchiz1