Can't cencel membership which hasn't been paid

[JR1334]

I haven't used my Entertainment membership in over a month now and it's linked to a bank account with less than £9.99 in it so has been trying and failing to take the money since mid-July now. When I go onto the membership page, there is no option to cancel a membership, only to start one. I bought the membership from the website and am trying to cancel on a laptop.

I'm wondering if maybe I need to pay again for the past month before it will let me cancel?

[RoyB]

@JR1334 

If it is offering for you to start an Entertainment membership, then Now have already cancelled the one you had before due to non-payment.

You might want to talk to Live Chat to ensure they won’t be coming at you for payment by a different route.

You can contact Now via Live Chat from this link:-

Chat online

Avoid ‘Get Help Quicker’ on this screen. This leads to the Nowbot, an AI bot that might well assist you in navigating the Help; but as you need to talk to Live Chat, you have already gone beyond that, and all the Nowbot can bring you is frustration.