Can live chat understand anything?

[SweetBlitz]

No matter what I enter, I get the response "Sorry, I didn’t understand that."

How do I chat with a human?

[gavs82008 · Accepted solution]

@SweetBlitz 

You're not using live chat by the sounds of that. Sounds like the 'Get help quicker' bot. 

For live chat you need to use the 'How to get in touch' drop down, when signed in.
https://help.nowtv.com/get-in-touch/tv/feedback-complaints