Blocked email because of NOW tv

[dg51]

Hi guys my sky email is currently blocked. After contacting Sky twice they say it is because I had a NOW account when i was with Sky 3 years ago but because i am no longer a sky user NOW have put a block on my email and I need to talk to NOW to unblock my Sky email?

[schnapps]

@dg51 

Bit of a long shot, but have you gone into your NOW online account and switched Broadband Buddy off ?

Otherwise get in touch with the NOW Broadband Team.

[dg51]

@schnapps Thanks for the response, my bb is supplied via BT/EE so i don't use broadband buddy.

Thanks

[schnapps]

@dg51 

Just for clarification are you talking about you can't use your Sky email address has the email address for the NOW streaming service ?

Or you can't read or send any emails in your Sky email service you use since joining NOW Broadband ?

[dg51]

@schnapps 

@schnapps Thanks for the response. I cannot access my Sky/Yahoo email as it is locked. Sky say Now have locked it, Now say they haven't locked it. Nothing has changed in 2 years how i use my email or access or use Now. It came out of the blue

[Jayach]

There is no way Now can put a block on your Sky email address, typical rubbish from the Sky agents when it comes to email.

If you are getting a message that your email is "locked" (not blocked), there are many similar reports on the Sky email forum. See if anything there helps.

Email Help & Security | Sky Community

[dg51]

@schnapps 

@schnapps 

@Jayach Thanks for the reply, i have been trawling through them one by one but nothing so far

[Jayach]

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@dg51 wrote:
@Jayach Thanks for the reply, i have been trawling through them one by one but nothing so far

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For this latest spate of locked accounts, changing the password seems to clear it, so have you tried that?
https://skyid.sky.com/resetpassword/email

[dg51]

@Jayach Hi

Cant change password by email because the receiving email is locked

[Jayach]

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@dg51 wrote:

@Jayach Hi

Cant change password by email because the receiving email is locked

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The password reset email should go to your alternative email, not your Sky email, and you can set a new security question and then use that to change the password.

https://www.sky.com/mydetails/sky-id