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dean1111
Observer

‎15-04-2024 20:58

Billing

I have been charged three times and can’t use the chat bot to request a refund any help 

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎15-04-2024 21:13

@dean1111 

See this thread.

https://community.nowtv.com/t5/Account-Billing/Charged-for-cinema-package-and-boost-never-asked-for-...

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎16-04-2024 10:08 - edited ‎16-04-2024 10:14

@dean1111 

Also see this thread (all of it):-

https://community.nowtv.com/t5/Account-and-Billing-Broadband/Fraudulent-Charges/m-p/620605/highlight...

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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