Community

accusation · ‎05-08-2023

Good day,

I got a mail saying my payment was overdue, when payment due date is not until another 2 weeks! I am lost. In addition, I noticed my subscription has increased, without notice.

gavs82008 · ‎05-08-2023

@accusation

Call the broadband team in the morning. It won’t get sorted on here. See link for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help

RoyB · ‎05-08-2023

@gavs82008

https://community.nowtv.com/t5/Account-Billing/Overdue-but-not/td-p/606747

That’s two in quick succession.

Get your boilerplate ready for a possible deluge…. 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.