Billed for service not requested

[Richard2]

Signed up for now tv on a £1 deal. Rejected the boost when signing up and yet they have charged for this. Why

[SHealey]

@Richard2 I have been getting charged 9.99 per month for this service, I keep cancelling but yet u keep charging me. I am not happy, I want a refund or I will be taking this further, u are conning people and it’s not right! 

[gavs82008]

@SHealey 

Why have you replied to another forum user moaning about charged? That person does NOT work for NOW and neither do I.

In fact you won't get a reply from staff, see this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

When you say cancelled, did you get an email confirmation of the cancellation? If not then you didn't complete the process I hate to say.

@Richard2 

Both, you need to speak with staff via live chat. Nothing ever gets sorted on here.

Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership