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Jordlaurax
Advocate

Being charged

Since March 2022 I have had 3 payments every month ranging from £5.00 too £11.98 for Boost, Cinema and Ents.

I have never had either of these packages and I don’t have any subscriptions on my Now account apart from my Now Wi-Fi that I still pay for.

I have tried every way to get in contacts with NowTV and I’ve had no look.

my bank can only refund me back 7 transactions even though there’s over 31 transactions.

has anyone had this problem or know how or who I can speak to to get it sorted?! 
thank you!

7 Replies
redchiz1
Elite 2

You can get in touch with the NOW TV team using the Chat online button near the top of the page here:

https://help.nowtv.com/article/how-to-submit-a-complaint

 

gavs82008
Legend 5
Legend 5

@Jordlaurax 

Sounds like you have a duplicate account with the same payment details. Use this link to find other accounts.

https://help.nowtv.com/article/find-an-account

Then use the method provided by @redchiz1 to get in touch with staff.

FYI that I do not work for NOW, just a NOW customer trying to help
Jordlaurax
Advocate

I’ve checked that nothing comes up
☹️
gavs82008
Legend 5
Legend 5

@Jordlaurax 

What about your account up and coming payments?

https://www.nowtv.com/gb/account/payments

FYI that I do not work for NOW, just a NOW customer trying to help
Mouse
Advocate

I cancelled membership in 2021 and have found out through fraud dept at my bank that I've been charged monthly! I've tried various ways of contacting NOWTV but so far have had no results..

redchiz1
Elite 2

When you say "no results" do you mean you haven't managed to get in touch, or they haven't been able to help?

To contact the NOW TV team click on the image below and then on the green chat button as shown:

NOW_ Chat to advisor.png

gavs82008
Legend 5
Legend 5

@Mouse 

No need to post on another thread after you starting your own. 

https://community.nowtv.com/t5/Account-Billing/Carged-after-cancelling-membership/td-p/595898/jump-t...

FYI that I do not work for NOW, just a NOW customer trying to help