Being charged for Spoirts Mobile I did not sign up for

[Chippy17]

I am being charged for a Sports Mobilke Membership that I did not sign up for. I got a mail on Sep 22 stating

"To say thank you for being a loyal member to NOW’s Day Membership, we wanted to give you another opportunity to try out your NOW Sports Mobile Membership; so we’ve extended your NOW Sports Mobile Membership by twelve months at no additional cost.

You don’t need to do anything – the extension has already been applied for you. And don’t worry – at the end of the twelve months your membership will automatically be cancelled, so you won’t be charged anything. "

I have found that since Sep 23 I have been charged £9.99 a month.

Have tried to contact but the chatbot keeps saying "waiting to chat - will be with you in a jiffy".

Anyone know how to get in contact with these guys?

[gavs82008 · Accepted solution]

@Chippy17 

You want live chat to speak with staff. Make sure to be signed in and use the 'How to get in touch' drop down.

https://help.nowtv.com/get-in-touch/tv/vouchers-and-offers

[Chippy17]

Tried that and been waiting for 1 hour whilst "waiting to chat".

I think a letter to Ofcom will be getting sent

[gavs82008]

@Chippy17 

Try another browser or deleting the cookies and data. I’ve never usually had any problems with getting to live chat within minutes.

[RoyB]

@Chippy17 

Did you buy the Day membership mentioned? If not, your account has been hacked 😢

But if you did, then you get the Sports Mobile membership given to you as described, and you don’t pay for it.

A Sports Mobile Membership, if you have been running one for years, since you can no longer buy one and only existing members can continue it, will cost £9.99 a month. In which case, if you are still being charged that for this, then this is a mistake, and you do need to speak to Live Chat to get it sorted,

However, if you didn’t have a pre-existing Mobile Sports membership, then this won’t have been the issue. Have you got an Entertainment membership, or a Cinema one? These each cost £9.99

You can look on your account to see if you have either of these (even if unexpected).

Alternatively, look at your card or bank statement, at these £9.99 payments, see who is being paid, Now/Sky or some other third party, and if the transaction code contains SPRT, ENTS or CINEMA, or close relatives of these codes.