Being Overcharged for Sports & Boost for 3 months after Cancellation

[Mukesh]

I am being Overcharged for Sports & Boost for 3 months after Cancellation.  Been through the Bot which just directed me to a Customer Advisor, but then got cut off.

On online Account, surprisingly doesn't have billing the billing information!

Can't find a telephone number to call or details for an e-mail address to complain too.

[redchiz1]

You can get straight through to an agent by using the green Chat online button near the top of the page here. 

[gavs82008]

@Mukesh 

Did you receive email confirmation of the cancellation? You need to make sure both memberships are cancelled as they are treated separately.

Use the method from @redchiz1 to get to live chat.

[RoyB]

@gavs82008 

When Boost comes to a renewal date, it checks that at least one other membership is running, 

If so, it renews; but if not, it autocancels itself.

[gavs82008]

@RoyB 

Me just being paranoid and like to make sure it is all cancelled haha.

[RoyB]

@gavs82008 

Just because you're paranoid, it doesn’t mean they aren’t really out to get you 😛