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M6RAP
Newbie

BT subscription

i need help do i contact BT or can i get help from nowtv im watching football on my google tv all signed in ok but it keeps coming up with payment error during the game i click ok then select it starts playing its done this about 6 times but my BT payment is up to date who do i contact 

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @M6RAP 

Do you get the same message when watching on your BT Youview box ?

And if so (assuming it's live football) does it happen on both the Main BT TV Guide and when going through the NOW App on the BT Youview box ?

If it's just the Smart TV native NOW App then what TV do you have (manufacturer and model number) and have you tried a fresh NOW App download, then unplug the power to the TV for say 2 minutes, then restart the new NOW App and sign back in.

If it still persists, then because you are a BT TV customer the first point of call would be BT.

https://help.nowtv.com/article/contact-bt