12-02-2023 12:51
i need help do i contact BT or can i get help from nowtv im watching football on my google tv all signed in ok but it keeps coming up with payment error during the game i click ok then select it starts playing its done this about 6 times but my BT payment is up to date who do i contact
12-02-2023 12:59
Hi @M6RAP
Do you get the same message when watching on your BT Youview box ?
And if so (assuming it's live football) does it happen on both the Main BT TV Guide and when going through the NOW App on the BT Youview box ?
If it's just the Smart TV native NOW App then what TV do you have (manufacturer and model number) and have you tried a fresh NOW App download, then unplug the power to the TV for say 2 minutes, then restart the new NOW App and sign back in.
If it still persists, then because you are a BT TV customer the first point of call would be BT.