Awful_company

[Awful_company]

What a bunch of charlatans!

Took a payment for a ‘boost’ falsely claiming had been ordered.

System to actually get any action/response is clearly made as difficult as possible and designed to put anyone off from challenging their sharp practices, off to barclaycard now to see if they can get money back stolen from these very naughty people…..

[gavs82008]

@Awful_company 

If you took any offer on this part of the website, then you did take out boost as a free trial then £6 unless cancelled.
https://www.nowtv.com/offers

However before you decide you’re dead against boost, have a full read of what it gives you.
https://help.nowtv.com/article/what-is-now-boost
The cancel game is your friend. Thanks to that I have been paying £2 a month for 20+ months.

Otherwise you need live chat to speak to staff. Make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

Finally read this to lower any hope of staff replying to you on here.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

[RoyB]

@Awful_company 

“4) Where a trader receives an additional payment which, under this regulation, is not payable under a contract, the contract is to be treated as providing for the trader to reimburse the payment to the consumer.”