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Just as well you're not in charge of any rockets @Anonymous User 

There's no need to be rude. Keep a civil tone and behave. 

The live chat people should be able to cancel your existing subscription early so you can get the £25 offer. Failing that I guess you could create a new account 

The LG TVs that run Netcast rather than WebOS no longer support nowtv - perhaps that's what caused the live chat confusion?

I just get the usual flannel from live chat about all the amazing offers they are going to have and no they haven't sent me an email and no they can't tell me the price these offers will be etc. etc. 