Yeah I got some default cut/paste reply from them too. P1ssed off I wasted £10 for nowtv to discover the thing I subscribed for want even on there. So just cancelled my subscription.
Ok... Chatted to someone. Thanks for that link. Unfortunately he tried to sell me a boost as a solution. I pointed out I only watch on one device at a time, to which he tried to get me to log out of my fire TV app (you can close it, restart the fire ...
I'm finding this too, even though I'm closing apps and browsers, different devices think I'm still using the elsewhere. Tbh it's a fairly easy think to manage from your account... Or at least it should be. Instead sky try making this an annoying issu...