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MauriceMinor · 22-07-2022

How do people cancel their NOW Broadband packages. My contract with NOW Broadband was supposed to have ended on the 20th July, but I was charged £43 that very same day. The website is no help, you just go round in circles, clicking link after link, a...

MauriceMinor · 02-01-2022

Can anybody explain this please. I did a broadband speedtest and got a download speed of about 30 Mbps. (not too bad, but half of what I actually signed up for). I then watched a few YouTube videos, and after an hour or so noticed there was some buff...

MauriceMinor · 21-12-2021

What are the rules regarding cancelling a broadband service before the end of the contract, as a result of broadband speeds being way way slower than advertised?Thanks.

MauriceMinor · 11-08-2021

Anybody else having problems changing the settings on their NOWTV Hub? As soon as I try to make any changes to the settings, such as, deselecting 'Enable Wireless Access Point' or 'Synchronise 2.4GHz and 5GHz Settings' or even 'setting a new password...

MauriceMinor · 03-08-2021

Hi, Just did a broadband speed test (speedtest.net), and had a reading of 1.36 Mbs.I've signed up for the Super Fibre service, with a stated average speed of 63 Mbs.Anybody think I'm being short changed?I'm wondering if I've made a mistake by choosi...

MauriceMinor · 23-07-2022

Hello schnapps,Yes, I agree with your point. I think I was charged by NOW Broadband because their systems just hadn't updated before the payment was due, therefore it was all done automatically. Hopefully no more payments will be taken. I will phone ...

MauriceMinor · 22-07-2022

Hello schnapps,Thank you for the reply and advice. I have just switched from NOW Broadband to Plusnet. I was under the impression that I didn't have to call NOW Broadband to cancel, (except if going to Virgin Media, which I am not). and that Plusnet ...

MauriceMinor · 22-07-2022

Hi, I've got the same problem. Cancelled my NOW Broadband package, but have been charged £43 on the day my membership should have ended. The website details on cancelling membership are useless, you just go round in circles clicking various links, an...

MauriceMinor · 12-01-2022

Hello RoyB,Thanks for the email. It doesn't seem to make any difference to my download speeds or Hub problems if I am on a wired connection or on Wi-Fi. I get similar download speeds on both options. I thought having a cable connection would increase...

MauriceMinor · 04-01-2022

Hi JohnH1, Everything is on Wi-Fi at the moment.So far I have been uunable to turn off the Wi-Fi setting on my Hub, and go to a wired connection.Whenever I log in to the Hub to make any changes to the settings, as soon as I click on the Accept button...

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